📦 Shipping Policy — TNT | Trail & Tribe
Effective Date: June 5, 2026
This Shipping Policy outlines how orders are processed, shipped, and delivered by TNT | Trail & Tribe ("we," "our," or "us"). By placing an order, you agree to the terms below.
1. Order Processing
All products are made-to-order or produced on demand.
- Orders are typically processed within 2–5 business days
- Processing time may vary depending on order volume, product type, and customization requirements
Orders are not processed, produced, or shipped on weekends or holidays. Once an order enters production, it cannot be modified or canceled (see our Refund Policy, Section 8).
2. Shipping Rates
We offer free standard shipping on all orders delivered within:
- The United States
- Canada
Shipping costs are included in the product price. No additional shipping fees are charged at checkout for these destinations. (Import duties and customs charges are separate — see Section 7.)
3. Product Page Shipping Notice
Product pages may display the following notice:
"Free shipping available. International orders, including Canada, may be subject to customs fees, import duties, brokerage fees, or taxes upon delivery. These charges are not controlled by TNT | Trail & Tribe and are the responsibility of the customer."
4. Estimated Delivery Times
Estimated delivery timelines (after production):
- United States: 3–7 business days
- Canada: 5–10 business days
Total delivery time = processing time + shipping time. These are estimates only and are not guaranteed delivery dates.
5. Shipping Carriers
We use a combination of trusted shipping carriers and fulfillment partners. Carrier selection is based on availability, destination, and efficiency. We are not responsible for delays caused by carriers, weather, customs processing, or external disruptions beyond our control.
6. Tracking Information
Once your order ships, you will receive tracking information via email. Customers are responsible for monitoring tracking updates and ensuring availability to receive the package. Failure to monitor tracking does not qualify for refunds or replacements.
7. International Shipping, Duties & Taxes
While we offer free shipping, orders shipped to Canada or other international destinations may be subject to:
- Import duties
- Taxes (such as GST/HST)
- Customs processing or brokerage fees
These charges are not included in the purchase price or shipping cost, are determined by the destination country, and are the sole responsibility of the customer. TNT | Trail & Tribe does not collect or control these fees.
8. Customs Delays & Processing
International shipments may be subject to customs inspections and processing delays. We are not responsible for delays caused by customs authorities, and delivery timelines may be extended due to customs clearance.
9. Refused, Unclaimed, or Abandoned Shipments
If a shipment is refused by the recipient, unclaimed, or returned due to unpaid customs fees, the order may be returned to sender or destroyed by the carrier or customs authority. No refund will be issued in these cases.
10. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer, or returned due to incomplete or invalid addresses. If an order is returned due to incorrect information, reshipping may require an additional fee.
11. Lost Packages
If your order is lost in transit, we will verify the claim with the carrier and, once confirmed, issue a replacement or refund at our discretion. Lost-package claims must be submitted within 30 days of the estimated delivery date (consistent with our Refund Policy).
12. Delivered but Not Received
If tracking shows a package as "delivered" but you have not received it, you must first contact the carrier to locate the package; additional verification may be required. We are not responsible for packages lost or stolen after confirmed delivery. Replacement or refund requests in these cases are handled at our discretion.
13. Damaged Shipments
If your order arrives damaged, report the issue within 14 days of delivery with clear photos of the damaged item and packaging (if applicable). Approved claims are resolved in accordance with our Refund Policy.
14. Split Shipments
Orders containing multiple items may be shipped separately, resulting in multiple tracking numbers and delivery dates. No additional shipping fees are charged.
15. Delays Beyond Our Control
We are not liable for delays caused by circumstances outside our control, including natural disasters, carrier disruptions, supply-chain issues, and government actions or customs delays.
16. Agreement to Terms
By placing an order with TNT | Trail & Tribe, you acknowledge and agree to this Shipping Policy.
